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Urgent advice: IMPORTANT INFORMATION

Today's drop in session (19th August 2025) with the Mental Health Practitioner & Social Prescriber has been cancelled due to staff sickness.

We apologise for any inconvenience caused. The next session will be held on 2nd September 2025.

Thank you.

Urgent advice: IMPORTANT DSPENSARY SERVICE INFORMATION

The Dispensary will be operating altered opening times, until further notice.

The Dispensary will be closed over lunch 12:30 - 13:30 and will close at the earlier time of 5:30pm.

With immediate effect due to the high volume of requests, please allow 3 full working days before coming to collect your prescriptions from the Dispensary.

The team are working very hard to maintain turnaround times under the current pressures and your patience and understanding is very much appreciated.

Please also be aware that if your query relates to Knott-End, Hambleton or another pharmacy you do need to speak with the Reception Team.

 Thank you for your co-operation during this busy time.

Non-urgent advice: Zero Tolerance

Our Practice staff are here to help you.

Our aim is to be as polite and helpful as possible to all patients.

If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the manager or supervisor, who will be happy to address your concerns.

However, shouting and swearing at Practice staff will not be tolerated under any circumstances and patients who are abusive may be removed from the Practice List.

Please help us to help you.

 

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Page last reviewed: 19 August 2025
Page created: 05 July 2023